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Post by the light works on Dec 2, 2013 20:38:26 GMT
I wouldn't say the salesperson lied. I would say he was pulling tech specs out of his (donkey). I'd blame it on poor training & misinformation on the store's part as well as a lack of support from the PC company's store reps. I've been a supervisor in retail tech sales and, anytime I received a new model on the sales floor, I informed the manufacturer's rep that HE was going to make sure the sales staff was informed about it. poorly programmed sales drones... |
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Post by OziRiS on Dec 3, 2013 11:52:27 GMT
I wouldn't say the salesperson lied. I would say he was pulling tech specs out of his (donkey). I'd blame it on poor training & misinformation on the store's part as well as a lack of support from the PC company's store reps. I've been a supervisor in retail tech sales and, anytime I received a new model on the sales floor, I informed the manufacturer's rep that HE was going to make sure the sales staff was informed about it. Oh no, he lied! This guy was no greenhorn. He'd worked at that store for at least the 10 years I'd been coming there and knew exactly what he was saying. It was SO obvious that he thought this customer wouldn't know a graphics card from a network adapter and laid it on thick to make the sale. The look in his eyes when he was confronted with his lies just said: "Oh no! I'm busted!" Besides, if he was some rookie idiot who just didn't know better, do you really think he'd have even attempted to give my friend that discount without talking to someone first? He must have known or at least thought he could talk his way out of a $350 discrepancy in the cash register. |
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Post by Cybermortis on Dec 3, 2013 13:39:16 GMT
That depends on the store. Some may allow sales people to give 'discounts' up to a certain amount. The discounted PC I got didn't require the salesman to check with anyone before he agreed to give the discount. He did, however, have to check with the manager before he could agree to add the deal with the printer.
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Post by the light works on Dec 3, 2013 17:00:12 GMT
I wouldn't say the salesperson lied. I would say he was pulling tech specs out of his (donkey). I'd blame it on poor training & misinformation on the store's part as well as a lack of support from the PC company's store reps. I've been a supervisor in retail tech sales and, anytime I received a new model on the sales floor, I informed the manufacturer's rep that HE was going to make sure the sales staff was informed about it. Oh no, he lied! This guy was no greenhorn. He'd worked at that store for at least the 10 years I'd been coming there and knew exactly what he was saying. It was SO obvious that he thought this customer wouldn't know a graphics card from a network adapter and laid it on thick to make the sale. The look in his eyes when he was confronted with his lies just said: "Oh no! I'm busted!" Besides, if he was some rookie idiot who just didn't know better, do you really think he'd have even attempted to give my friend that discount without talking to someone first? He must have known or at least thought he could talk his way out of a $350 discrepancy in the cash register. do you know that he knew what he was talking about, or are you just assuming that time = experience? some salesmen only know how to do patter - they never actually bother to learn the meaning of the sales pitch. |
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Post by OziRiS on Dec 3, 2013 20:17:03 GMT
I know that he - at that time - had been working there for at least 10 years.
I know that if you come into that store sounding like you know what you're talking about, this is the guy the manager and all the other employees refer you to. Whether it's computers, TVs, sound systems or freakin' blenders, this is their go-to guy when a customer wants to talk technical specs on anything.
I also know that particular store won't hire you if you don't know anything about electronics. They actually prefer to hire people who have a degree in some sort of IT services or media repairs (TV, radio and so on). It's what they boast "sets them apart from other stores".
So no. I'm not assuming anything.
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Post by the light works on Dec 4, 2013 2:13:26 GMT
I know that he - at that time - had been working there for at least 10 years. I know that if you come into that store sounding like you know what you're talking about, this is the guy the manager and all the other employees refer you to. Whether it's computers, TVs, sound systems or freakin' blenders, this is their go-to guy when a customer wants to talk technical specs on anything. I also know that particular store won't hire you if you don't know anything about electronics. They actually prefer to hire people who have a degree in some sort of IT services or media repairs (TV, radio and so on). It's what they boast "sets them apart from other stores". So no. I'm not assuming anything. okay, so he thought he has someone he could overwhelm with technobabble. |
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Post by OziRiS on Dec 4, 2013 19:53:16 GMT
Exactly. Thinking back now, it actually seemed like he was trying to see how far he could go with the technical nonsense without the customer noticing he was being fed total BS. Like it was for his own amusement. It backfired though  |
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Post by Cybermortis on Dec 4, 2013 22:46:09 GMT
It could have backfired far more seriously than that. As I understand consumer laws in most western countries what he was doing would count as false or misleading advertising regarding a product, which is illegal. So if anyone had caught him doing this act and complained the store would have fired him before they got hit with a hefty fine and a lot of bad publicity. (Most likely followed by lawsuits by half of their customers).
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Post by OziRiS on Dec 4, 2013 23:12:39 GMT
We're not that big on lawsuits here, but he would surely have lost his job and the store would have had a publicity problem, which is also the card my friend ended up playing.
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Post by silverdragon on Dec 6, 2013 9:07:31 GMT
The local store I go to for Technology has all the "specs" on the sales ticket attached to the shelf under the one on display.
You as the sales person to explain anything you dont get...
His "Art" is deciphering that into the right language...
"Something my Mum would understand"
"Something my Kids can explain later to me"
"I know what I am talking about here"(as in, you dont, but are trying not to look a fool"
... and so on...
All the way to "We are both Geeks aint we?... give me the full [DPI processor speed and teraflops] type run-down of this liikle beauty..."
Mostly, the sales staff there Look like geeks... and they do know their stuff....
If not, they have a crib-sheet in the sales manual that can tell you everything?...
If they dont know, they WILL find out, and they aint afraid to say that.
They also have a web-site, which is available in store, where customers can "Review" the product, and you can google what you need to know....
They have gone rather full on in knowing "It all"... but they dont half shift a load of stuff that way?...
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Post by c64 on Dec 8, 2013 18:35:35 GMT
Yep, we do have a radio shack and I may go the route of that piggy back cable as that would solve the problem This "piggy back cable" won't solve you any problem! Those are meant to steal audio for a second device. You can use them to tap one source with several sinks. If you use them to split video, the impedance is all wrong making the picture less bright and damening the colours somewhat. And it's worce if you use them to tie two sources together, the signals of both will fight against each other causing a complete mess when both are running and a very dark picture if only one is running. In Europe, we use those: www.musicstore.de/de_DE/EUR/-/art-LIG0003387-000?campaign=GBase/DEThe SCART system connects audio and video both ways and those boxes can put a receiver to a VCR and the VCR to the TV or put the receiver directly onto the TV. Then you can play a video game while your VCR records either your game or the receiver. You could use one of those but then you need "2-way" SCART<->RCA Adapters. |
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